In the pharmaceutical and biotech industries, forging emotional connections with current and prospective patients, healthcare professionals, and organizations working to improve lives can set your brand above and beyond that of other life sciences companies. Patients seek treatments that can improve their health and quality of life; healthcare providers look for ways to enhance patient care; and research, development, and manufacturing companies need to know how you can help them bring new discoveries and innovations to life.
Storytelling in life sciences marketing can evoke powerful emotions, humanize your brand, and foster trust among each of these audiences. Drawing insights from “The Purpose-Told Story,” a chapter of “Storynomics: Story-Driven Marketing in the Post-Advertising World” by screenwriting expert Robert McKee and digital marketing expert Thomas Gerace, we’ll explore how you can use stories as powerful marketing strategies.
UNDERSTANDING THE PURPOSE-TOLD STORY
According to McKee and Gerace, great stories deliver a “meaningful, emotional experience” that leaves audiences feeling more fulfilled. In life sciences marketing, this means creating stories that reflect your audience’s needs and illustrate how your solutions can address those needs effectively. Here’s how to implement the eight essential stages of effective storytelling in your life sciences marketing strategy.
STAGE 1: THE THREE TARGETS
Before you launch into any storytelling campaign, you need to define the following:
- Your Target Audience: Identify whether you’re speaking to patients with specific conditions, caregivers, healthcare providers, or other consumers or industry partners. Each group has distinct needs and concerns, so your story will be framed around a particular audience.
- The Target Need or Problem: Determine the issue or challenge your story will address. Are you highlighting the need for a new treatment for a chronic condition? Are you demonstrating how your medication or device can significantly improve someone’s quality of life?
- The Target Action: Decide what you want your audience to do next. This might be requesting more information about a product, talking to a healthcare provider about a treatment, or scheduling a meeting with your sales team.
STAGE 2: SUBJECT MATTER
What is your life sciences brand’s core strength? Is it innovative treatments, exceptional patient support, or breakthrough research? Your story’s main character could be a patient navigating their health journey or a healthcare professional striving to offer their patients with tough-to-treat conditions their best possible outcomes.
STAGE 3: THE INCITING INCIDENT
Create a compelling event that disrupts your main character’s life. This could be a patient with a chronic condition struggling to keep up with their grandchildren on a family vacation or a healthcare provider unwilling to accept that a patient’s heart condition isn’t treatable due to their age or risk factors. The inciting incident should capture your audience’s attention and highlight the emotional stakes involved. Establish your main character as a relatable, well-meaning person who the audience will root for.
STAGE 4: THE OBJECT OF DESIRE
Define what your protagonist seeks. The patient wants to have enough energy to enjoy an active life without worrying about the side effects that come with some medications. The physician is looking for a minimally invasive technology with the potential to extend a patient’s life and improve its quality.
STAGE 5: FIRST ACTION
Show your protagonist taking initial steps toward their goal. The patient might start researching treatment options online and schedule an appointment to talk to their doctor. The physician might comb through articles in academic journals or attend a cardiology conference to speak with leaders in the field.
STAGE 6: THE FIRST REACTION
Introduce an obstacle or challenge that adds complexity to your main character’s journey. Perhaps the patient is told they are not eligible for the promising new medication due to a coexisting health condition, or the physician’s colleagues tell the physician that the innovative device they want the patient to try is too risky. This obstacle should resonate with your audience’s real-life experiences.
STAGE 7: CRISIS CHOICE
Present a critical decision moment where the protagonist must choose a solution. They may weigh the benefits of your medication against other options and decide they will change something else about their lifestyle so they can take it – maybe quitting smoking to lower their blood pressure or changing their diet to lose some weight. The physician may call a former medical school classmate who’s now a top cardiologist and argue on the patient’s behalf for the treatment. This choice should create tension and clearly guide them toward your solution.
STAGE 8: CLIMACTIC REACTION
Show the positive outcome in the patient’s life when their hard work pays off and they start taking your medication. Maybe they’re back on vacation the following year, laughing as they chase their grandchildren up and down the beach after choosing your pharmaceutical solution. Flash forward to the physician’s heart patient coming in for a follow-up visit, the patient’s quality of life renewed by the innovative device regulating cardiac rhythm. This resolution should reinforce the value of your solution and demonstrate its effectiveness.
Neuroscientists have found that the brain’s response to a good story’s climax results in a few seconds of open-mindedness, during which memory is heightened. The authors say smart marketers should use their logo and slogans right after the climax to take advantage of this phenomenon.
Don’t miss the chance to use storytelling to enhance your life sciences marketing efforts. Craft narratives that showcase the benefits of your products and connect deeply with patients, healthcare professionals, and other partners who share your passion for transforming lives. LIGHTSTREAM is here to help. Contact us today to learn how we can help you tell the stories that will help you achieve your marketing goals.